SOS service, new details about the services of 911

Local
  • 20-01-2025, 17:50
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    INA - BAGHDAD

    The Ministry of Interior announced on Monday new details about the services of 911, indicating that the center includes multiple departments.

    "The first call made by the PM to the service center included inquiring about the services provided, where the mechanism of work and the services provided by the center were explained," said the Director of the 911 Response and Control Directorate affiliated with the Ministry, Brigadier General Raed Abdul Karim, to the Iraqi News Agency - INA.

    He explained that "the idea of establishing and unifying the hotlines in the 911 Center came after the Minister of Interior noticed during his visit to several countries the existence of a unified emergency number," noting that "despite the existence of 26 hotlines affiliated with the Ministry of Interior previously, they were all unified under the emergency number 911."

    "The building for the center was established at the beginning of 2024 with the participation of many ministries and agencies, as it includes 51 branches in Baghdad and the governorates affiliated with the Ministry of Interior, which are smaller in size compared to the main center," he added.

    He pointed out that "the center operates around the clock, seven days a week, and receives calls for free from all governorates, with the provision of translation services in five languages, in addition to the SOS feature that is used via modern devices and cars to facilitate communication with the center, in addition to the "911" application that allows citizens to reach the nearest police station, civil defense, hospital, or maintenance services, in addition to providing health and awareness guidance."

    "The center includes multiple departments that include receiving and following up on reports, monitoring using AI, and technical support to address any technical malfunctions," he stressed, noting that "all calls are controlled and processed in real-time."

    He noted that "the center was receiving about 50,000 calls two weeks ago, but the numbers have doubled during the recent period," calling on "citizens to use the emergency number 911 only in emergency cases to avoid disrupting the staff with unnecessary calls."