CBI has set up a new system to handle complaints

Baghdad - INA

The Central Bank of Iraq announced, today, Thursday, the establishment of a platform to manage citizens' complaints while confirming that the period for processing the complaint will not take more than five days.

The bank's media office said in a statement received by the Iraqi News Agency (INA): "The platform was created in the context of work to develop institutional work performance and simplify government procedures by shifting to digital transactions, and for regulatory objectives that are consistent with the Central Bank of Iraq Law No. (56) of 2004 as the sectoral body supervising the work of all licensed financial institutions."

He added, "The establishment of the platform also came given the continuous development witnessed by the electronic financial industry, and due to its great importance in achieving economic growth, financial stability and enhancing levels of financial inclusion, the Central Bank of Iraq has created an electronic platform for managing the complaints system."

He added, "The work of the platform is summarized in automating the receipt of all public complaints by financial institutions via the electronic complaint form link, and its processing is managed under the supervision of the Central Bank of Iraq and its financial institutions through this platform." He continued,

"The period of processing the complaint does not take more than five working days, by the financial institution concerned with the complaint, in addition to its importance and nature."

The bank indicated - according to the statement - that "the prepared platform is in the training phase for authorized banking and non-banking financial institutions, and its actual launch will be after the training operations are completed."

The Central Bank published the platform link, which appears below: 
https://cbi.iq/static/uploads/up/file-172371164075527.pdf